All creations accompanied by an "Add to cart" button can be purchased online. You may also complete your purchase by calling Le Desk.

The following quantity limits may apply:

- Maximum of (1) creation of limited edition creation per client​
- Maximum of (2) creations of the same reference (including different sizes) per client per 365 rolling days
- Maximum of (3) creations per client per 30 rolling days
- Maximum of (10) creations per client per 365 rolling days
Please note the quantity limits include all transactions (reservations, Your Poetic Setting, Reservation Orders) at both boutiques and e-Boutique in Japan and other countries. Watch straps and fragrances are excluded from the quantity limits.

If you are interested in purchasing a creation that is currently unavailable, we invite you to contact Le Desk. Our personal advisors will provide you with further information.

Our personal advisors will be delighted to assist for any update of your order by phone, email or through Le Desk.

Van Cleef & Arpels can only deliver to Japanese addresses.

Standard delivery:

Orders will be delivered on your selected date and time. If you select "Anyday", your creation will be shipped as soon as it is ready and delivered on the earliest possible date.*

Express delivery:

- Same day delivery is available in Tokyo 23 wards for orders placed by phone before 13:00 (excluding the delivery on weekends and national holidays).**

- Next day delivery is available in Tokyo 23 wards for orders placed by phone before 19:00 or via website before 23:59 (excluding the delivery on national holidays).**

For express delivery, your creation will be delivered between 16:00-21:00 on weekdays and 13:00-18:00 on weekends (which may vary depending on traffic conditions). Also, please note that if you are not present at the time of delivery, redelivery on the same day is unavailable.

*Due to the unavailability of our personalization service (such as engraving and size adjustment) and confirming wire transfers on weekends and national holidays, we may not be able to deliver your order as you requested. Please kindly contact Le Desk if you need any assistance.

**This option is unavailable if you request Your Poetic Setteing, reservation order, out-of-stock creation, or personalization service (such as engraving and size adjustment). Only credit card is accepted as payment method, and no specific delivery time slot can be requested upon the order.

All our shipping options are complimentary.

When placing an order, you may choose delivery at home or in one of our eligible boutiques. To do so, you may select the click & collect option during your online purchase. (*currently unavailable)

Your order may be delivered to your work place, your holiday residence but we do not deliver to hotels or hospitals. Please note that in any case, a signature will be requested at the time of delivery.

As soon as your order is shipped, you receive a tracking link through email.

You may also contact one of our client advisors by phone, email or chat for assistance.

Only the person who placed the order is authorized to collect the parcel. At the moment of collection, you will be requiring a valid ID matching the name of your order.

In principle, we accept four (4) forms of payment:

- Credit Cards
- Pay by Link
- Bank Transfer (You will bear the bank charge for processing bank transfers.)
- Cash on Delivery (Van Cleef & Arpels will cover the charge for processing cash on delivery.)

Some payment options are not available for all orders. You may contact Le Desk by phone, email or chat for more information.

All transactions placed on www.vancleefarpels.com are secured thanks to the HTTPS protocol and encrypted to protect your information. Security for payments with credit cards is also enforced with the 3D-secure protocol.

Since our creations are very delicate, please kindly note the following points when trying them on. Also, please be aware that we may not be able to accept returns or exchanges if any damage occurs during the fitting.

・When trying on creations, please sit on a chair or be in an environment where there is no risk of falling down or dropping them. Please try on creations without any cosmetics such as perfume, body cream, or sunscreen on your skin.

・Please do not place the jewelry or watches you are trying on directly on the table or other surfaces. And please always return them to the jewelry box. Mirror-polished creations are particularly susceptible to scratches, so please handle them with extra care.

・When trying on rings, please remove any other rings you are wearing.

・For hygienic reasons, please refrain from trying on earrings by inserting them into pierced ears.

・Catch lock earrings are designed to be opened by pushing the top and bottom of the catch to release it. Please contact Le Desk if you are not certain about how to try them on.

・Please try on watch straps by holding them against your wrist instead of fastening them with the buckle. Please do not fold leather bracelets; store them in their box before and after trying them on.

Items that have been purchased through our website or Le Desk can be exchanged only for once within 30 days from purchase date (date shown on the certificate of sales, including international certificate of sales).

*All orders placed between November 15th, 2025 and December 25th, 2025 can be returned or exchanged until January 31st, 2026.

To qualify for any exchange or refund, the following conditions need to be met:

- It must be returned in a new and unworn state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original packaging, including all accessories and documents, and accompanied by the appropriate sales slip.
- The creation does not have any personal engravings and has not been altered from its original condition (resized, modified)
- It is not a custom order or special order.

To return your order, please contact Le Desk.

If you wish to return your order in a boutique, Le Desk will assist you to find the eligible boutiques.

A client or a recipient of a gift from Van Cleef & Arpels may return or exchange it within 30 days from purchase date. In terms of refund, only the client will be entitled to receive a refund.

As soon as we receive your return, we will process your refund request. You will first receive a return confirmation notification. Then, creation(s) will be submitted to a quality control. Once the control passed you should receive your refund within 7 business days.